by John Tschohl : Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

ISBN : #0963626884 | Date : 2005-09-01

Description :

PDF-a48b6 | Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful costumer service driven organizations from the rest of the pack. Lo… Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less by by John Tschohl

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